Privacy Notice

Privacy Notice for Trend Micro Products and Services
Effective September 2017
Trend Micro Incorporated, 225 East John Carpenter Freeway, Suite 1500, Irving, TX 75062, USA (“Trend Micro” or “we”) provides this Privacy Notice to help you understand the types of information that you provide to Trend Micro, what we do with that information and how we protect that information when you use Trend Micro’s products and services.
Description of the product/service
With Trend Micro products and services, you can increase the protection for your digital data from hackers, spammers, spyware, malware and other online threats. Because of the fast and constant evolving nature of online threats and malware, it is necessary to configure our products and services to constantly provide data and information from your devices to enable us to stay ahead of malicious activities and protect your devices and data.
What information do you provide?
Product license data
When you install and activate our products, you provide information such as your:
• name
• phone number
• email address
• device ID
• operating system
• license key
We use this information to ensure that your license to our solutions is valid and to contact you regarding renewals, technical issues and new product information.
You provide the following types of information and data when you use and interact with our products and services, including customer support. The specific information that you provide will depend on the particular product or services used. Providing these types of information and data enables you to participate, share and leverage Trend Micro’s global database of threat related intelligence to rapidly identify and defend against potential threats within your unique network environment, as described in more detail below as well as enabling us to provide support that you request.
• Product information, such as MAC address, device ID,
• Public IP address
• Mobile/PC environment
• Metadata from suspicious executable files
• URLs, Domains and IP addresses of websites visited
• Metadata of client/device managed by gateway product
• Application behaviors

• Information from suspicious e-mail, including sender and receiver email address, and attachments
• Detected malicious file information
• Detected malicious network connection information
• Debug Logs
• Network Architecture/Topology
• Screen capture of errors
How does Trend Micro use the data that you provide to us?
Our products use the information that you provide to perform security and threat detection related services and functions such as:
• Analyze data sent to/from your device(s) to isolate and identify threats, vulnerabilities, suspicious activity, and attacks;
• Assess the reputation of a device or file to advise you on whether access should be granted;
• Analyze email to protect against spam and other suspicious content;
• Virus protection;
• Intrusion detection, prevention, and protection;
• Threat prevention and prediction;
• Network defense;
• Identify sources and methods of targeted attacks
• Deliver updated protection against malicious threats
We may use information that you provide to us for other business purposes, including
• Internal record keeping
• Compliance with the law and requests from government bodies
• Product and service development
• Keeping you informed about our products, services and promotions
• Provide customer support, manage subscriptions, and respond to requests, questions, and comments
How do we protect your information?
We use administrative, organizational, technical, and physical safeguards, including access controls, premise security measures, secure data destruction and incident response plans to protect the information that you provide to us. Our security controls are designed to maintain an appropriate level of data confidentiality, integrity, and availability.
Where do we process your data?
We may process your data at data centers in the United States as well as other locations around the world. When you connect to our services, you may be sending your information outside your country to a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction.

Data retention
We will keep information that you provide to us for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law or reasonably necessary for internal reporting and reconciliation purposes.
How do we share your data?
We do not share data that you provide to us, except with service providers that help us perform and improve services for you; with your consent; as necessary to perform our contractual obligations to you; in order to protect your, our and others’ rights and interests; in connection with a sale or reorganization of our business, if and to the extent permissible by law and as required to cooperate with any legal process and any law enforcement or other government inquiry. This means that we may provide information that we collect from you if that information is relevant to a court subpoena or to a law enforcement authority or other government investigation, provided this is permissible under applicable data protection law.
Changes to the Trend Micro Privacy Notice
This Privacy Notice was last updated on January 2017. Trend Micro will occasionally update this Privacy Notice to reflect changes in our products and services and customer feedback. When we make changes to the Privacy Notice, we will revise the date at the top of the Privacy Notice. If there are material changes to this Privacy Notice or in how Trend Micro will use your personal information, Trend Micro will notify either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification.
Trend Micro contact information and inquiries
If you have any questions, requests, comments or concerns regarding this Privacy Notice, please email us at or by sending a letter to Trend Micro Privacy Program, Trend Micro Incorporated, c/o Legal Department, 225 East John Carpenter Freeway, Suite 1500, Irving, TX 75062, USA.



Smart Feedback數據
如果您啟動某些功能,例如我們的「主動式雲端截毒技術」(SPN)的重要功能「Smart Feedback」,您提供下列種類的資訊及數據。提供這些種類的資訊及數據使您得以參與、分享及利用趨勢科技關於情報威脅的全球資料庫,以迅速辨識及防禦存在於您的特殊網路環境中的潛在威脅,細節將說明如下。
客戶的元資料/ 閘道產品管理之裝置

趨勢科技使用Smart Feedback所蒐集的資料以了解威脅特性,並揭示邁向更堅實防護方案之潮流。
• 更快速地對威脅做出應對: SPN即時對您提供我們最新的防護。相較於傳統簽章更新方式,此種方法可能將您防護不足的空窗期大幅從數天降低到數分鐘。
• 針對目標性攻擊的堅實防禦:攻擊者已經從發動大範圍攻擊,轉變為針對更特定及個人化的目標。Smart Feedback讓我們可以辨識新的攻擊來源及方式。
趨勢科技僅在檢查及更新主動式雲端截毒技術以及其他合法營業目的等需求之範圍內保存Smart Feedback數據。趨勢科技每六個月定期刪除Smart Feedback數據。
• 就您的個人資料向趨勢科技查詢、請求閱覽或請求製給複製本,惟趨勢科技得視情形收取必要之費用。

• 請求補充或更正您的個人資料,惟趨勢科技得視情形要求您提供證明文件。
• 請求停止蒐集、處理、利用或刪除您的個人資料。
除了對協助我們提供及改善對您的服務的協力廠商外,我們不會將您提供給我們的數據分享出去,;須得到您的同意;在履行我們對您的契約義務的必要範圍內;為了保護您的、我們的以及其他人的權利與利益;於我們營業的重組或買賣有關之情況時, 在法律允許的程度之內,且基於與法律程序、法律執行或其他政府調查的合作而被要求時。這意味著如果從您蒐集而來的資訊與法院命令、法律執行及其他政府調查有關,我們可能會提供此等資訊,但僅在相關資料保護法律允許的範圍內為之。
如果您對本隱私權通知有任何疑問、要求、意見或疑慮,請寄送電子郵件至 或寫信至Trend Micro Privacy Program, Trend Micro Incorporated, c/o Legal Department, 225 East John Carpenter Freeway, Suite 1500, Irving, TX 75062, USA.

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